Gomez Sim Industries LLC prides itself on its attention to detail and the quality of its products and materials. GSI provides a manufacturer’s warranty from the date of purchase for all GSI products for a period of 12 months. If you believe you have received a defective product, or are experiencing any problems with your product, please email GSI directly at info@gomezsimindustries.com
Warranty coverage limitations:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental, contract trade or commercial use
- Any condition resulting from incorrect or inadequate manipulation, maintenance or care of the product
- Damage resulting from misuse, abuse, negligence, accidents or shipping damage
- Any esthetic damage such as scratches and chipping that might occur during normal residential manipulation, assembly and operation of the product
- Normal and expected wear and tear
- Damages incurred during transportation by our shipping partners or by the customers upon reception of the product
- Dissatisfaction due to buyer’s remorse.
1. Free Shipping Eligibility
We offer free shipping for orders over $200 to all customers within the United States. Free shipping does not apply to orders outside of this region, as our service area is limited to the continental U.S.
2. Order Processing Times
Our standard order processing time is up to 7 business days. This time frame includes order confirmation, preparation, and packaging. Please note that certain items may require additional processing time depending on their availability and demand.
3. Signature Requirement for Deliveries
All shipments are sent with a “Signature Required” option. This ensures that your order is securely delivered to the appropriate recipient. If you cannot be available to sign for the delivery, please contact the carrier directly to arrange a re-delivery or hold for pickup at a designated access point.
4. Shipping for Large or Oversized Items
Orders that include large items, such as Sim Racing Chassis, Racing Seats, and Monitor Stands, may be shipped separately due to their size and weight. Different parts of your order may arrive on separate days as these items are processed through specialized logistics services.
5. Address Modifications
To maintain efficient and timely delivery, we are unable to modify delivery addresses once the package is out for shipping. Please double-check your shipping information during the checkout process to ensure accuracy.
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